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FAQ

 

Do you have any Special Offers/Clearance Lines available?

 

We do have special offers on the internet site but these are only applicable if you order them over the internet. Special offers are subject to availability and can be removed without prior notice.

 

 

I wish to cancel my order?

 

Your order can be cancelled within 7 working days from the date the order was placed, however cancellation is unavailable following successful dispatch of your goods. We will require confirmation via the telephone or e-mail that you wish to cancel your order.

 

 

What is your Returns Policy?

 

We do not accept goods back for a refund outside 7 days unless the goods are proven to be faulty or have a manufacturing defect. Refunds will be credited back to customers within 30 working days following receipt of goods. Return postage will NOT be refunded; all items returned will be at the customers cost. Unfortunately Clearance/Sale items cannot be returned for refund.

 

We would ask you to ensure this number is on the outside of the returned parcel.

 

When will my Credit/Debit card be debited?

 

All orders received by Internet, post, phone, fax are processed and the funds cleared, straight away regardless of stock availability. Should goods not be available due to discontinued manufacture, a full refund will be given.

 

 

 

 

 

I live in the Channel Islands, do I have to pay VAT?

 

Customers will pay prices stated on our website, and published adverts - we add no additional taxes/VAT.

 

 

I do not have a Credit/Debit Card, can somebody else pay on my behalf?

 

We accept payment via Cheque or Postal Order, however these cannot be processed via our website, and must be posted - please call us for more information.

 

 

 

Do you accept foreign currency as payment?

 

Orders are charged in British Pound sterling, you may pay internationally via Credit/Debit Card, or a UK Cheque/Postal Order. Your transaction will be charged at current exchange rates.

 

 

 

 

My Parcel has arrived damaged, what should I do?

 

It is the customer’s responsibility to check the order on arrival. Please do not sign for goods until the contents has been checked, mistakes cannot be rectified later. If in the unlikely circumstances a damaged package/goods do arrive please contacts us straight away so we can sort the problem out as quickly as possible for you.

 

 

Do you offer a Gift Wrap service?

 

Unfortunately we do not presently offer a Gift Wrap service. We take great care to ensure that all orders are despatched in perfect condition . Packaging may feature illustrations that may perhaps give away a potential present - important if the order is a surprise!

 

 

I use a BFPO Address, do I have to pay more for British Forces delivery?

 

Delivery charges can vary as we at present have no contract with Mill Hill - therefore orders will be sent directly. There may be a small additional charge dependent on the weight of goods ordered,we will send you an email should this be the case.

 

 

I live in Northern Ireland - are UK specific Shipping Costs applicable to me?

 

Northern Ireland is unfortunately not part of the UK Mainland, therefore shipping costs may exceed standard costs - please contact us for more information.

Are my personal and credit card details safe when I order over the internet.

Yes, we have a secure site with high level encryption with secure SSL transactions.

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Schleich Plant Monster with Weapon

Schleich Plant Monster with Weapon£14.00

Mcfarlane DC Multiverse Moden Comic Joker

Mcfarlane DC Multiverse Moden Comic Joker£24.00

Pokemon Epic Battle Figure - Venusaur

Pokemon Epic Battle Figure - Venusaur£22.00

Schleich Mother and Piglets

Schleich Mother and Piglets£7.00

Schleich Ranger and Indian Rhinoceros

Schleich Ranger and Indian Rhinoceros£8.00

Play-doh Candy Playset

Play-doh Candy Playset£28.00

Play-Doh Cash Register

Play-Doh Cash Register£18.00

Play-Doh Cement Truck

Play-Doh Cement Truck£18.00

Play-Doh Cheesy Sandwich Playset

Play-Doh Cheesy Sandwich Playset£12.00

Play-Doh Delightful Donuts

Play-Doh Delightful Donuts£12.00

Play-Doh Noodle Party Playset

Play-Doh Noodle Party Playset£18.00

Play-Doh Popcorn Party

Play-Doh Popcorn Party£17.00

Play-Doh Spin n Top Pizza

Play-Doh Spin n Top Pizza£20.00

Schleich African Elephant Female

Schleich African Elephant Female£7.50

Schleich Brachiosaurus

Schleich Brachiosaurus£17.00

Schleich Cryolophosautus

Schleich Cryolophosautus£14.00

Schleich Grizzly Bear Mother with Cub

Schleich Grizzly Bear Mother with Cub£10.00

Schleich Lion

Schleich Lion£5.50

Schleich Orangutan Female

Schleich Orangutan Female£7.00

Schleich Therizinosaurus Juvenile

Schleich Therizinosaurus Juvenile£14.00

Schleich Tyrannosaurus Rex Attack

Schleich Tyrannosaurus Rex Attack£16.00

Schleich White Tailed Doe

Schleich White Tailed Doe£5.00

Sea Monkeys On Mars

Sea Monkeys On Mars£16.00

Ricky Zoom Bike Buddies

Ricky Zoom Bike Buddies£17.00

Ricky Zoom Launch and Go

Ricky Zoom Launch and Go£12.00

Ricky Zoom Single Figures

Ricky Zoom Single Figures£7.00

Baby Alive Diapers

Baby Alive Diapers£6.00

Harry Potter Scrabble

Harry Potter Scrabble£34.00

Please Feed the Pandas

Please Feed the Pandas£20.00

Puglicious

Puglicious£25.00

Scrabble Duplicate

Scrabble Duplicate£20.00

Tumblin Monkeys Sloths

Tumblin Monkeys Sloths£20.00

Uno Showdown

Uno Showdown£20.00

Articulate

Articulate£38.00

Articulate Phrases

Articulate Phrases£38.00

Articulate Your Life

Articulate Your Life£34.00

Articulated Fame

Articulated Fame£20.00

Barbie Princess Adventure Feature Horse

Barbie Princess Adventure Feature Horse£60.00

Greedy Granny In a Spin

Greedy Granny In a Spin£17.00

Hide & Squeak 2 in 1 Load and Go Plane

Hide & Squeak 2 in 1 Load and Go Plane£15.00

Hide & Squeak Egg and Spoon Set

Hide & Squeak Egg and Spoon Set£10.00

Hide & Squeak Nesting Eggs

Hide & Squeak Nesting Eggs£6.00

Hide and Squeak Bright Chicks

Hide and Squeak Bright Chicks£10.00

Hide and Squeak Egg Bus

Hide and Squeak Egg Bus£17.00

John Deere Build a Buddy Johnny

John Deere Build a Buddy Johnny£7.00

John Deere Farmin Friends Hauling Set

John Deere Farmin Friends Hauling Set£20.00